Delivery Service

DHL

- YAMADA HEIANDO will ship your order by DHL.  We will notify you of the delivery number soon after shipping. - Delivery dates and time cannot be specified. - Your destination country may charge customs duty to the receiver of your order. - For a safe and secure delivery, please enter all the necessary information in English. - It will be shipped in about 3 business days after confirming the reply of the consent email.

Package Size

Double L	Within L71×W51×H47 cm
Double S	Within L64×W46×H42 cm
Box6	Within L47×W36×H35 cm
Box5	Within L38×W28×H31.5 cm
Box4	Within L38.5×W28.5×H26 cm
Box2	Within L33.7×W18.2×H10 cm

Region

Until December 31, 2022 Japan time

Region	Country
1	South Korea and Taiwan
2	China, Hong Kong and Macao
3	South East Asia
4	South Asia, Oceania and Micronesia
5	U.S.A., Canada and Mexico
6	U.K. and Europe
7	Russia and Former Soviet Countries
8	Central and South America
9	Africa and the Middle East

After January 1, 2023 Japan time

Region	Country
1	South Korea and Taiwan
2	China, Hong Kong and Macao
3	South East Asia
4	South Asia, Oceania and Micronesia
5	U.S.A., Canada
6	U.K. and Europe
7	Middle East
8	South America and Africa

Shipping Fee（JPY）

Until December 31, 2022 Japan time

Package Size	Region 1	Region 2	Region 3	Region 4	Region 5	Region 6	Region 7	Region 8	Region 9
Double L	29,080	32,080	34,580	53,380	54,440	71,940	108,940	111,440	117,440
Double S	23,500	25,200	27,200	41,500	42,000	56,500	87,500	89,500	93,000
Box6	15,040	15,240	17,440	25,840	28,420	38,920	47,920	49,920	53,420
Box5	7,940	8,040	9,440	13,240	16,120	21,120	24,120	25,120	26,620
Box4	5,920	6,120	7,120	9,620	12,660	15,760	18,260	18,960	19,960
Box2	2,740	3,040	3,240	3,640	7,320	7,520	5,320	5,820	6,320

*Shipping from Tokyo, Japan
*Packing size cannot be specified. We will choose an optimal size box for the product.
*Regarding to Region 5, only prepaid customs duties orders will be accepted. In addition to the shipping cost, 7% of the product price will be added in advance.
*Regarding to Region 6, only prepaid customs/VAT duties orders will be accepted. In addition to the shipping cost, 20% of the product price will be added in advance.
*Exclude regions 5 and 6, the payment of duties and taxes will be on the receiver's responsibility.
*DHL Express flights (by Japan pickup / delivery country area) emergency surcharge will be added.
*Additional charges for aviation fuel will be charged separately. The amount will vary from month to month, so we will notify you by email separately.

*We currently do not accept delivery requests to Russia and Ukraine.
*For regions 7, 8, and 9, delivery may not be available and orders may be rejected depending on the country (or city).

After January 1, 2023 Japan time

Package Size	Region 1	Region 2	Region 3	Region 4	Region 5	Region 6	Region 7	Region 8
Double L	30,080	33,580	36,080	55,880	55,440	74,440	117,440	123,440
Double S	24,600	26,400	28,500	43,400	44,000	59,000	94,500	98,000
Box6	15,840	16,040	18,440	27,040	29,920	40,620	52,420	55,920
Box5	8,340	8,440	9,940	13,740	17,120	21,920	26,220	28,120
Box4	6,220	6,420	7,520	10,020	13,460	16,460	19,960	20,960
Box2	3,040	3,240	3,440	4,040	7,820	7,520	6,720	7,120

*Shipping from Tokyo, Japan
*Regarding to Region 5, only prepaid customs duties orders will be accepted. In addition to the shipping cost, 7%
of the product price will be added in advance.
*Regarding to Region 6, only prepaid customs/VAT duties orders will be accepted. In addition to the shipping cost,
20% of the product price will be added in advance.
*Exclude regions 5 and 6, the payment of duties and taxes will be on the receiver's responsibility.
*DHL Express flights (by Japan pickup / delivery country area) emergency surcharge will be added.
*Additional charges for aviation fuel will be charged separately. The amount will vary from month to month, so we
will notify you by email separately.
*We currently do not accept delivery requests to Russia and Ukraine.
*For regions 7 and 8, delivery may not be available and orders may be rejected depending on the country (or city).

Notes on Shipping

• Costs for Shipping Multiple Items
  If you purchase multiple items in one order, your shipping cost depends on the total size.
• Domestic delivery
  To place an order in Japan, please use the Japanese version of the online shop.
• Please note that there is a possibility of delay in delivery due to inclement weather or customs problems.