Delivery Service

We are pleased to offer internation

DHL

- YAMADA HEIANDO will ship your order via a Japan's international postal service, DHL.  We will notify you of the delivery number soon after shipping. - Please note that DHL's tracking service may not be available depending on your destination country.  We will not be responsible for your ordered items once we ship them.  Delivery dates and time cannot be specified. - Your destination country may charge customs duty to the receiver of your order. - For a safe and secure delivery, please enter all the necessary information in English. - It will be shipped in about 3 business days after confirming the reply of the consent email.

Package Size

Double L	Within L71×W51×H47 cm
Double S	Within L64×W46×H42 cm
Box6	Within L47×W36×H35 cm
Box5	Within L38×W28×H31.5 cm
Box4	Within L38.5×W28.5×H26 cm
Box2	Within L33.7×W18.2×H10 cm

Region

Region	Country
1	South Korea and Taiwan
2	China, Hong Kong and Macao
3	South East Asia
4	South Asia, Oceania and Micronesia
5	U.S.A., Canada and Mexico
6	U.K. and Europe
7	Russia and Former Soviet Countries
8	Central and South America
9	Africa and the Middle East

Shipping Fee（JPY）

Package Size	Region 1	Region 2	Region 3	Region 4	Region 5	Region 6	Region 7	Region 8	Region 9
Double L	29,080	32,080	34,580	53,380	54,440	71,940	108,940	111,440	117,440
Double S	23,500	25,200	27,200	41,500	42,000	56,500	87,500	89,500	93,000
Box6	15,040	15,240	17,440	25,840	28,420	38,920	47,920	49,920	53,420
Box5	7,940	8,040	9,440	13,240	16,120	21,120	24,120	25,120	26,620
Box4	5,920	6,120	7,120	9,620	12,660	15,760	18,260	18,960	19,960
Box2	2,740	3,040	3,240	3,640	7,320	7,520	5,320	5,820	6,320

*Shipping from Tokyo, Japan
*Packing size cannot be specified. We will choose an optimal size box for the product.
*Regarding to Region 5, only prepaid customs duties orders will be accepted. In addition to the shipping cost, 7% of the product price will be added in advance.
*Regarding to Region 6, only prepaid customs/VAT duties orders will be accepted. In addition to the shipping cost, 20% of the product price will be added in advance.
*Exclude regions 5 and 6, the payment of duties and taxes will be on the receiver's responsibility.
*DHL Express flights (by Japan pickup / delivery country area) emergency surcharge will be added.
*Additional charges for aviation fuel will be charged separately. The amount will vary from month to month, so we will notify you by email separately.

*Only envelope can be accepted direction for the Russian Federation's individual receiver.
*For regions 7, 8, and 9, delivery may not be available and orders may be rejected depending on the country (or city).

Notes on Shipping

• Costs for Shipping Multiple Items
  If you purchase multiple items in one order, your shipping cost will be that for the total size.
• Shipping to Multiple Addresses
  You can choose only one destination address for one order. If you want to ship to multiple addresses, please place orders separately for each address.
• Shipping to Country Different to Account Address
  If your account and destination addresses are in different countries, the shipping cost for your destination country will be applied.

  If you live in the U.S. and want to ship your order to England, the shipping cost will be that to England.

• Special Shipping Surcharges
  Items that are bulky or heavy may require a special shipping surcharge in addition to standard shipping costs.
• Domestic delivery
  To place an order in Japan, please use the Japanese version of the online shop.
• We cannot be held liable for delivery delays caused by customs, carrier issues, or inclement weather.